Terms and Conditions for Raissa Bags
**TERMS OF SERVICE**
1. **Welcome**: Welcome to our website. These terms of service outline the rules and regulations for the use of our website.
2. **Acceptance of Terms**: By accessing our website, you agree to abide by these terms and conditions. If you do not agree, please refrain from using our website.
3. **Intellectual Property**: Unless otherwise stated, all intellectual property rights belong to us or our licensors. Material on the website is for personal use only; commercial use is prohibited.
4. **Acceptable Use**: Users must not engage in unlawful, harmful, or abusive activities on our website.
5. **User Content**: Submitted content must not infringe upon third-party rights or contain offensive material.
**B. PAYMENT**
We accept major credit cards (MasterCard, Visa, American Express, and Discover). Payment is processed upon order placement. Card information is encrypted using SSL for security.
**DELIVERY**
– **Timeline**: Orders are typically delivered within 10-12 business days from the date of confirmation, excluding weekends and holidays.
– **Shipping Fees**: Free shipping is available to the US, Canada, and Australia. Global shipping fees may apply based on the delivery address.
– **Shipping Providers**: We work with reliable providers for timely delivery, choosing based on destination and other factors.
– **Order Tracking**: Upon shipment, you’ll receive a tracking number via email.
– **Delivery Delays**: While we strive for timely delivery, unforeseen circumstances may cause delays. We’ll notify you of any delays.
– **Delivery Restrictions**: We do not ship to P.O. Boxes or APO/FPO addresses.
– **Order Cancellation**: Orders can be canceled before shipment; contact us immediately.
– **Returns and Refunds**: Refer to our policy for information on returns and refunds.
**WARRANTY TERMS**
– **Coverage**: Our warranty covers defects for 365 days from purchase date.
– **Exclusions**: Damage from misuse, abuse, or modifications is not covered.
– **Claims Process**: Contact the retailer for warranty claims.
– **Communication**: Retailers should prominently display warranty information.
**COLOUR OF PRODUCTS & MATERIALS**
Colors may vary depending on the monitor. Variations in leather and textiles are natural and add uniqueness to each product.
**PRIVACY STATEMENT**
We prioritize your privacy, employing industry-standard security measures. Changes to the privacy policy will be communicated promptly.
**IMPORT DUTY & TAXES**
Customers are responsible for import duties and taxes. Please check local regulations before ordering. Refused shipments may incur return costs.
—
For any inquiries, please contact us at [email protected].
FREE-SHIPPING ON ORDERS OVER $399.
